TERMS AND CONDITIONS

Marc Welti GmbH
Bergstrasse 15
8117 Fällanden
Switzerland

1. Scope

These Terms and Conditions apply to all offers, services, training sessions, coaching sessions, seminars, member areas, digital content, and other services provided by Marc Welti GmbH.

By booking, purchasing, or using an offer, the customer agrees to these Terms and Conditions.

2. Scope of Services

The scope of services is determined by the current offer from Marc Welti GmbH.

Marc Welti GmbH expressly reserves the right to modify or further develop its offerings, content, procedures, platforms, training locations, dates, and organizational processes at any time.

3. Participants and Use

In general, eligibility is limited to individuals who live permanently in the same household as the dog.

Sharing login credentials, course materials, or access to the members-only area with third parties is strictly prohibited.

Similarly, bringing or involving unregistered third parties in training sessions, calls, or member areas is not permitted without the express consent of Marc Welti GmbH.

4. Members' Area and Digital Content

Digital content, member areas, Zoom calls, instructional videos, and other content are intended solely for the customer’s personal use.

Marc Welti GmbH reserves the right at any time to:

• Modify content
• Add or remove content
• Make technical changes
• Switch platforms
• Suspend access in the event of a breach of contract

There is no guarantee that individual content or features will be available on a permanent basis.

5. Support and Communication

Personal support is generally provided via WhatsApp, Zoom, phone, or other appropriate communication channels.

We will respond within a reasonable amount of time. We typically respond within 24 to 48 hours.

There is no guarantee of immediate availability at all times.

If any messages are accidentally overlooked, the customer agrees to contact us again.

6. Training Locations and Organization

Training sessions can be held at various locations and can be adjusted as needed at any time.

Marc Welti GmbH expressly reserves the right to change training locations, group sizes, dates, or schedules at any time.

Group training sessions or advanced training programs may only be attended if Marc Welti GmbH determines that the dog is ready for them.

7. Terms of Payment

The fee is based on the agreed-upon quote.

Installment payments are only possible by individual agreement.

If the customer defaults on payments, Marc Welti GmbH is entitled to:

• Immediately suspend all services
• Block access to the members' area
• Immediately declare all outstanding balances due

All collection, reminder, legal, and enforcement costs shall be borne by the customer.

8. Refunds

Payments that have already been made are generally non-refundable.

This applies in particular to:

• Moving
• Illness
• Lack of time
• Failure to use the service
• Change of mind
• Behavioral issues with the dog
• Early termination by the customer

Any agreed-upon installment payments remain due in any case.

9. Cancellations and Rescheduling

Scheduled appointments can be rescheduled no later than 24 hours before the start time.

In the event of last-minute cancellations or no-shows, the appointment may be charged in full or considered as having been used.

Marc Welti GmbH reserves the right to reschedule or cancel appointments, group training sessions, or Zoom calls at any time.

This does not give rise to any claim for damages or a refund.

10. Health and the Dog Owner’s Responsibilities

The customer agrees to fully disclose any known health issues, behavioral problems, or risks associated with the dog.

The customer confirms that:

• The dog has up-to-date vaccinations
• The dog is free of parasites
• The dog has valid liability insurance
• The dog does not have a contagious illness

Dogs that are sick, contagious, or unsuitable for training may be excluded from training.

11. Liability

Participation in all training sessions, seminars, group training sessions, coaching sessions, and Zoom calls, as well as the use of all content, is at the customer’s own risk.

Marc Welti GmbH is liable only for damages caused by willful misconduct or gross negligence.

Any further liability is excluded to the extent permitted by law.

In particular, no liability is assumed for:

• Damage caused by the dog
• Injuries between dogs
• Risks associated with letting dogs run free
• Group training situations
• Risks associated with transport
• Unpredictable behavior of dogs
• Force majeure

The customer is solely responsible for deciding at any time whether and how to implement training content or recommendations.

12. No guarantee of success

Marc Welti GmbH does not guarantee specific training results.

Success depends largely on the client's cooperation, consistency, implementation, and behavior.

No guarantee is made that specific results or objectives will be achieved.

13. Behavior During Training

Marc Welti GmbH expressly reserves the right to exclude customers or dogs from training in the following cases:

• Aggressive behavior
• Danger to people or animals
• Serious disruptions to training
• False information provided by the customer
• Unreasonable situations

14. Photo and Video Rights

The customer agrees that photographs and videos of the dog may be used for marketing, training, and promotional purposes.

The customer may object to this use in writing at any time.

Customers may not take their own photographs, audio recordings, or video recordings without the express consent of Marc Welti GmbH.

15. Copyright

All course content, videos, documents, scripts, concepts, methods, and materials provided by Marc Welti GmbH are protected by copyright.

Any distribution, reproduction, publication, or commercial use without the express written consent of Marc Welti GmbH is prohibited.

16. Non-Competition and Non-Circumvention Clause

The customer agrees not to hire or poach any employees, trainers, or auxiliary staff of Marc Welti GmbH, either directly or indirectly, outside of Marc Welti GmbH during the term of the contract and for a period of 24 months thereafter.

The customer also agrees not to engage in any circumvention practices to the detriment of Marc Welti GmbH.

17. Confidentiality and Data Protection

Marc Welti GmbH is committed to handling customer personal data with discretion and confidentiality.

18. Final Provisions

If any provision of these Terms and Conditions is or becomes invalid, the validity of the remaining provisions shall remain unaffected.

Swiss law shall apply exclusively.

The place of jurisdiction is Zurich.

(Last updated on May 16, 2026)